Privacy Policy

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We strive to ship the merchandise within one day, Monday – Friday, provided:

• The item is in stock
• The order is received before 2 pm Eastern Standard Time
• The payment has been properly authorized

Estimated Shipping Times: Orders for in-stock items received before 1 pm EST typically ship within 24 hours and in most cases ship the same day. Certain items and special order tools typically ship within 3 business days. Most orders will be received within 1 to 5 business days.

Discounted Shipping: Shipments that qualify for any discounted shipping promotions will be shipped via a carrier of United Finishing Supply discretion.

If your need is immediate, please contact us at  info@unitedfinish.com BEFORE ordering to confirm the item is in stock and estimated transit time.

Hawaiian and Alaskan Shipments: We can ship most items to Hawaii and Alaska but customers should contact us first to find out if we can find discounted shipment options for FedEx One Rate shipments, particularly for smaller size orders. Please contact us at info@unitedfinish.com and include your shipping address, phone number, product(s), and quantity of interest.

Canadian Shipments:  We temporarily do not ship outside USA.

Shipping Confirmation: Confirmation and/or tracking numbers are normally sent via email within 1 day from shipment. Please note, it may take up to 24 hours for tracking information to appear in the carrier’s system. If you use an email service or use a spam filter, please check your spam folder for shipping confirmations. For questions regarding shipments, please contact us at info@unitedfinish.com

Signature Service: For your protection, purchases over $200 require a Direct/Adult Signature for delivery; there is no additional charge for this service. Customers may decline Direct/Adult Signature service by adding a note upon checkout but United Finishing Supply LLC. will not be responsible for missing packages for which signature service was declined. United Finishing Supply LLC will not be responsible under any circumstances for missing packages delivered by the carrier in which Direct/Adult Signature service was not authorized; for missing packages, these matters must be handled by customers directly with the appropriate carrier.

Expedited Air Shipments: All expedited air shipments must be placed by 11 am EST in order to be shipped the same day. Customers requesting expedited shipments will be notified promptly if any ordered item is out of stock and be given the opportunity to change or cancel the order. 

We will not ship HAZMAT products (e.g. paints, aerosols) under any circumstances. United Finishing Supply LLC, will not refund shipping charges for delays in shipment due to carrier error.

HAZMAT: HAZMAT products are delivery and Pickup Only (e.g. paints, aerosols, solvents) Upon checkout, several shipping options will be offered but our system does not differentiate between non-HAZMAT and HAZMAT items; please do not choose an expedited air shipping option for HAZMAT type products as they will ultimately be only available for Local Delivery or Pickup.

Fraud Protection: We take credit card fraud seriously. Oftentimes, customers are not aware that their credit cards have been flagged for fraud review by their financial institution. Transactions that appear suspicious or under fraud review by a credit card company may require verification from the customer before the order is shipped; in these instances, customers may be notified by a United Finishing Supply customer service representative for verification of the order. Failure to provide a contact phone number during checkout may result in additional shipping delays.

Holidays: United Finishing Supply and our carriers are closed and do not ship Federal and Massachusetts holidays and offer limited service between Christmas Eve and New Years’ holidays.

Questions: For questions about product availability, shipping times, or other inquiries, please contact us at info@unitedfinish.com

United Finishing Supply online store uses “FedEx® or our own preferred delivery options to ship most orders. United Finishing Supply reserves the right to use US Postal Service (USPS) Priority Mail to ship small packages if found to be faster than FedEx® delivery times. Upon checkout, you will have the option to select the level of service to suit your needs. If you prefer another carrier such as USPS, we may be able to accommodate you; please contact a United Finishing Supply representative to place your order and make alternative shipping arrangements at info@unitedfinish.com. If it is critical to use a particular carrier for your packages, please make a note of this during checkout.

All shipping rates are based on weight, distance, and type of freight service selected. Certain overweight, large, bulky or hazardous goods may require special shipping arrangements and/or incur additional charges; in these instances, you will be contacted.

Any discount or free shipping promotions are only good for the lower contiguous 48 United States, items with promotional shipping will be shipped by the discretion of United Finishing Supply and may exclude certain overweight, large, bulky, or hazardous goods.

For all inquiries other shipping related inquires (e.g. tracking, freight quote), please contact us at info@unitedfinish.com

United Finishing Supply web store only advertises stocked items unless noted as a special order. Inventories are updated frequently but there may be times when we sell out of a particular product during the day resulting in a backorder. Backorders are typically filled in three to five (3-5) business days. In the event of a split shipment order, you will only be charged once for shipping (standard ground orders only).

Any cancellation must be approved by United Finishing Supply LLC  and may be subject to a fifteen (15) percent restocking fee and shipping charges will not be refunded. To cancel a shipment en route, please contact us at info@unitedfinish.com

Please make sure you provide us with the correct shipping address and contact information. If an item is returned due to an address being deemed non-deliverable by the freight carrier, the total shipping charges incurred both ways plus a twenty-five (25) percent restocking fee will be deducted from any refund given.

To return an item, an RGA (Returned Goods Authorization) number is required before shipping your item back. You may contact us at info@unitedfinish.com for an RMA number. An RMA number must be requested within fourteen (7) days of receipt and returns must be received at our warehouse within twenty-one (21) days of receipt.

All returned items must be in a new, unused, unopened, salable condition in original packaging. United Finishing Supply reserves the right to refuse a refund for any item deemed unsaleable upon inspection of goods.

Shipping and freight charges are not refundable. For returns that were shipped using a Discount Shipping option, the full cost for shipping the package will be deducted from any refund given.

All returned consumable items are subject to a fifteen (15) percent restocking fee and freight charges will not be refunded. 

Special orders, custom orders, and certain discounted products labeled “Scratch & Dent“, “Open Box“, and “Returned Items” are sold “as is” and are not returnable, with no exceptions.

Tools deemed defective are the sole responsibility of the manufacturer Indasa USA and are not returnable; customer must contact the manufacturer for repair or replacement.

Refunds will be issued in the same manner that payment was received within fourteen (14 days) of receiving at our warehouse.

For items damaged in transit, United  Finishing Supply LLC must be contacted within twenty-four (24) hours of delivery at Info@unitedfinish.com. United Finishing Supply LLC will process a damage claims with the applicable freight company; total contents and packaging as well as photographs are required and to be made available for the freight company to inspect and pick up.

Warranties

Warranties are solely the responsibility of the manufacturer Indasa USA and the final determination of warranty adjustments rests with the manufacturer of the product. We will do all we can to expedite warranty adjustments but cannot assume responsibility which is that of the manufacturer. Tools and Equipment deemed defective are the sole responsibility of the respective manufacturer and are not returnable; customer MUST contact the manufacturer Indasa USA for tool inspection for repair and/or replacement.

DELIVERY SIGNATURE SERVICE: If you would like signature service for deliveries (signing in-person to receive the package), you must request so at checkout in the Special Instructions box or request this service before placing your order at info@unitedfinish.com.  United Finishing Supply LLC, shall not be held liable for any package(s) that are misplaced, stolen, damaged by inclement weather, etc. after being delivered by the carrier.

For your protection, purchases over $200 require an Adult Signature for delivery; there is no additional charge for this service. Customers may decline Signature Service by adding a note upon checkout but United Finishing Supply LLC will not be responsible for missing packages for which signature service was declined.

FORCE MAJEURE: United Finishing Supply LLC shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, labor disruptions, shortages, inability to procure product, supplies or raw materials, severe weather conditions, or any other circumstances or cause beyond the control of United Finishing Supply LLC in the conduct of its business.

PRODUCT SUITABILITY: Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While United Finishing Supply LLC attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, please review the product application, and national and local codes and regulations, to be sure that the product, installation, and use will comply with them.

United Finishing Supply : A leader in Wood Coating and Wood Finishing Industry!